Frequently Asked Questions – ANSWERED

Q.  It seems that the Facebook source was removed in your latest update of CS 3.  Is it a temporary issue or a permanent loss to be deplored?

A. Facebook has not been removed of course. First you need to login to Facebook in order to access the FB sources in the content source drop down menu. Please go to Settings — Options — Facebook and login to your FB account. Only after this will you be able to search or post to Facebook.


Q. Can I curate content from any website?

A. CurationSoft web version has a drop-down that shows all the sites, the content of which are available for curation.  As a responsible content generation, you must respect the IP rights of the articles that you are curating from.


Q. Will the site be mobile optimized for viewing on mobile devices? Is it depending on my WordPress theme?

A. CS only provides the content, mobile optimization is controlled by your website platform and theme.


Q. RSS feed, is this like auto posting/curating?

A. You can add and discover unlimited number of RSS feeds and then auto-schedule your curated content to WordPress, Blogger, Facebook and Tumblr.


Q. Is unlimited curation possible with the software? If I have 5 different blog posts with 5 different topics. How does it work? Does this software curate unlimited posts?

A. You can post content to as many sites and site pages you want, but the posts will have to be built manually.


Q. Can I have the content autocurated on these 5 different sites?

A. You need to build the curated posts manually, then you can schedule the posting to WP, Blogger, Facebook, or Tumblr.


Q. Can I easily curate content for client sites as part of a news page/post. e.g. on the clients website I like to create a dedicated page/post for curation called ‘News’ Page/Post. Can this be done?

A. Yes, you can use the software to curate content on your client sites.


Q. Can I add social sharing to the curated post? e.g. each post users can share on their Facebook wall.

A. You need to set this up on your blog platform level, once the curated content has been posted to your site.


Q.  Regarding copyrights,  I’m not supposed to change the text?

A. When building a curated post we normally use text snippets or excerpts, we do content citations, which means we leave the original content intact to comply with copyright laws.


Q.  Are all the pictures and VIDEOS approved for free use? 
A. We cannot specifically state that. For instance In general you can curate most you tube videos, but when it comes to images I would ask the permission of the author, or I would use my own images.  As a responsible content marketer, you must respect the IP rights of the asset that you are curating from.  Please examine the IP rights of every image that you use in your curated post.

Q. Do I need to specify the source where the image was taken from? 
A. You always need to comply with the copyrights of the source image.

Q. Can I translate the text to my language and put it my website and leave the link to the source in English? 

A. No, you cannot do that, unless you have written permission from the author. 

Q. Can I translate the entire article without a link to the source in English

A. I would not recommend doing that. That would be classified as copyright infringement. You need to leave the original content intact.

Q. What is the difference between the Desktop and the Web versions?

A. The desktop version was built on Adobe Air and Flex.  We had to support various – several, in fact – local variations on desktops.  Additionally users had to upgrade, everytime we release new functionality.

To eliminate those issues we have built the CurationSoft web version.  Users – seamlessly – get the latest version everytime they log into CS Web.  All new and planned functionality will be automatically upgraded to the site, and we plan on adding rich analytics to the software.


Q. I get the message “category not found” when I try to auto publish to my WP site.  I know I have categories in WP.

A.  In this case, there is some plug-in or firewall that is preventing CS Web from auto-publishing to your WordPress site.

You need to figure out the erring plug-in and either disable it, or copy the curate post to MS-Word (or equivalent editor) and then manually paste it into your WordPress post publisher.


 

 

Q. I used the native installer file before, will I get an automated update?

A. You need not worry with upgrades.  With CS Web, all new releases and enhancements are uploaded to the web version seamlessly.


Q. How do I get CurationSoft Web?  I have the lifetime license to the desktop version. 

A. As a life member of CurationSoft, you get the web version at no cost.  Use your desktop user id to log into CS Web at http://web.curationsoft.com.  ”Forgot Password” link will help you reset your password.

If you have problems please drop in a support ticket.


Q. I am getting an HTTP:// error when logging in to CS.

A. This is a sign that CS is unable to connect to the content source via the Internet. This could be due to 3 issues:

1. Your computer is not connected to the internet.
2. There is a temporary problem reaching the content source: the source is down.
3. Your firewall or antivirus program is blocking CS to connect to the Internet.


Q. I am getting Error #16820 when trying to install a CS update on my computer.

A. 1. If you’re getting this error with CS, it likely means that the update CS is trying to install is incompatible with the AIR version you have installed. I’d suggest uninstalling Adobe AIR, then re-installing from here:

http://get.adobe.com/air/

Once you’ve re-installed AIR, try launching CS again to update.

2. It is also highly likely, that you have a native version of the software installed on your computer and not the Adobe Air version.

The native versions cannot auto-update. Here is what you need to do to fix this:

A. Remove CS entirely from that computer, and then download adobe air from here and install:

http://get.adobe.com/air/

B. Download CS from here and install:

http://curationsoft.com/update/CurationSoft.air

C. Then login with the same user and pass.


Q. If I grab a content snippet with CS and paste it in my blog, can it be called duplicate content and am I going to have copyright issues?

A. Since you are citing content from another source and not copying the entire article and claiming that it is yours it can’t be duplicate content, especially if your are adding your own commentaries around that third party content snippet.

Leave the links intact and credit the author. Google will notice that you are referencing, citing and not copying content.


Q. I am getting a HTTP://error when using Google Blog Search, what went wrong?

A. Unfortunately this is a known issue with GBS and there is not much we can do about it. Each time after 40-60 search requests Google blocks CS for about 5 minutes, then we can search again. It is not a bug, it is rather an inconvenience.

Sometimes when you search using Google, you get a strange error message titled “We’re sorry” that temporarily restricts your access to Google. In some cases, Google shows a CAPTCHA that should confirm you are human, but that doesn’t happen all the time.

CLICK HERE to learn more about this issue.


Q. Can I install CurationSoft on multiple computers?

A. Yes, you may install a single user license on 3 different computers. For you extra user(s), please have them use the same username and password you do when logging into the CurationSoft software. We intentionally designed it this way, so it would be convenient for you and your users.

You are welcome to give them your username and password to the CurationSoft.com site so they download a copy of the software. For the record, this may change in the future where users are required to have their own account. You will be notified of any changes long before they take effect.